A Case Study of Kost Materials – A Partnership Driven by Technology and Customer Service
Kost Materials has grown from one plant, 12 trucks, and 15 employees in 2013 to 5 ready-mix concrete plants, 80 trucks, 90 employees, and their own cement and fly ash storage terminals in 2021 with Sysdyne
– Mandi Yurecko, General Manager at Kost Materials
In the early years, Kost Materials quickly realized the need for a dispatch program to follow their growth trend. Once they learned about Sysdyne and their dispatch program ConcreteGO, they were sold. The main factor that helped in their decision was the reduction in various fees they had been experiencing with their previous program. Every time they needed to add an additional truck or user, there would be fees associated with each item, and they would have to rely on a support member to make these additions.
– Mandi Yurecko, General Manager at Kost Materials
Recently, Kost Materials has also added Sysdyne’s iStrada GPS Truck Tracking to their arsenal. With their plants and trucks being so spread out, it was getting more challenging for them to keep tabs on so many moving parts and utilize their assets to the best of their abilities.
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“The geofence and auto-status features have helped cut down on radio chatter and constant back-and-forth between the drivers and dispatch. ConcreteGO and iStrada have definitely helped streamline our dispatch and GPS processes.”– Mandi Yurecko, General Manager at Kost Materials |
Kost Materials noted their appreciation of Sysdyne’s sales, support, and tech team members – Anytime they have needed anything they are there to help and offer solutions. The ability to get help almost instantly is beyond words. With their previous program, it would take hours to get through to support and it was a constant waiting game.
– Mandi Yurecko, General Manager at Kost Materials
Kost Materials realizes there are changes happening in the industry as far as technology is concerned, and appreciates seeing Sysdyne moving with it and adding features.
Sysdyne Technologies is an innovative software development company headquartered in Stamford, CT. The company has been transforming the ready mixed concrete industry for more than 40 years by designing and commercializing new innovative cloud-based batch, dispatch, and delivery management technology and offering best-in-class customer service to allow customers to work more efficient, more profitable, and to make their job’s easier.
