Background
Daytona Redi Mix is a concrete producer that was still using manual systems in the 21st century. They were still relying on giant poster-sized pieces of paper to dispatch orders, load tickets, and customer information. The process was cumbersome, and it was challenging to keep track of every order and customer data. In 2024, Daytona Redi Mix engaged with Sysdyne Technologies, and they chose ConcreteGO to take their operations to the next level.
The Challenge
Daytona Redi Mix challenged Sysdyne to help them transition from paper-based processes to digital processes. They needed a solution that would help them with dispatching, provide real-time insights into their operations, and optimize their efficiency while improving their customer satisfaction. The problem was clear: how could Daytona Redi Mix manage its daily operations without continuing to rely on paper-based processes?
Our Solution
ConcreteGO provided Daytona Redi Mix with a streamlined dispatching process, enabling them to take orders, hold customers accountable, and manage the number of trucks needed quickly. The scheduling feature provided a clear view of truck demand graphs that have helped them make data-driven decisions regarding scheduling drivers and equipment. Daytona Redi Mix was provided with exceptional support throughout the integration process, ensuring a smooth and effortless transition.
Results
Since implementing ConcreteGO, Daytona Redi Mix has noticed many improvements. Customers are asking for foreman's numbers and appreciate the complete transparency provided by ConcreteGO. The software has made it easier for the team to manage orders, and optimize their scheduling, increasing their efficiency. They have also seen happier customers who love full transparency.
"Since adopting ConcreteGO at Daytona Redi Mix, we have experienced a rapid and efficient implementation process. The intuitive interface and advanced features have allowed us to quickly streamline our order management, enhance customer satisfaction, and optimize our scheduling process. The transparency provided by the software has resulted in happier customers. Our collaboration with Sysdyne Technologies has played a vital role in achieving these impressive results, and we are excited about the continued efficiency and customer satisfaction that lies ahead." - James Plohg, General Manager at Daytona Redi Mix
The success of Daytona Redi Mix and Sysdyne Technologies is a testament to how companies can make significant changes to their operations in a short period. The project proves that with the right tools, such as ConcreteGO, it is possible to enhance efficiency, increase productivity, and improve the overall customer experience.
