Hercules Concrete Delivers Big Using Online Customer App

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iStrada® Fully Integrated Delivery Management, Concrete Producers, and Customers – a winning combination

Hercules Concrete is taking customer service to the next level using iStrada’s online customer collaboration platform. As part of the full-featured GPS Truck Tracking iStrada package, concrete producers can now share critical job and delivery information with their customers online using any mobile device to save time and build trust while promoting transparency.

“We want to promote transparency and trust with our customers, and using iStrada’s online collaboration platform allows us to do just that.”
Jim Plohg
Hercules Concrete LLC. , Senior Director

Concrete producers can give their customers access to important information including job status and delivery time by using iStrada’s customer portal, so contractors can manage their work crews more efficiently. Customers can view yards shipped, yards poured, and yards remaining for each job through the dashboard on their phone. Providing this information online with customers builds trust and enhances customer loyalty. This quickly becomes a much appreciated added value service and competitive edge in a fierce market where every dollar counts and customer service is essential.

“By giving customers access to the iStrada App, we were able to cut call volumes to our dispatch down by 15-20%”
Jim Plohg
Hercules Concrete LLC. , Senior Director

Jim explains how DOT inspectors can also be given access to the application so that they can query and download PDF versions of the tickets and batch weights without having to contact the office. This saves producers time and allows them to concentrate on delivering concrete to their customers. The online Map feature allows producers to track the location of their trucks using the embedded GPS system in iStrada, providing valuable insight into the concrete delivery process. These additional services have set Hercules Concrete apart from the competition and keeps customers coming back for more.


About Sysdyne

Sysdyne is the only fully interoperable cloud-native software platform purpose built for ready-mix concrete operations; from sales, to production, to delivery management, billing and analytics (BI). Sysdyne’s innovative cloud batch, cloud dispatch, delivery tracking, paperless ticketing, and customer collaboration applications help concrete producers run more efficiently and profitably. Sysdyne is headquartered in Stamford, Connecticut, with full product suite US based support servicing customers around the world.

For More Information, Contact:

Tim Dwyer
Sysdyne Technologies



Our fully integrated products cover the entire spectrum of concrete operations; from sales, to production, to delivery management and billing. The innovative dispatch, batch control, delivery tracking, paperless ticketing, and customer collaboration platform, help concrete producers worldwide run more efficiently and profitably.

A cloud-native solution for ready-mix central dispatching.
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Introducing the world’s 1st Cloud-Native batch control system.
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GPS, e-Tickets, DVIRs, timekeeping, driver callout, and much more.
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Real-time, actionable business insights to make faster, better operational decisions.