Single Vendor vs. Multi-Vendor: Factors To Consider – Part II
We’ve helped Concrete Producers of all sizes implement software. In doing so, we’ve seen firsthand the benefits of using a single vendor. In the previous article, we listed six factors to consider when deciding to go with a single vendor or multi-vendor and how using a single software provider may simplify the implementation processes, reduce the complexity of the integration and cost, avoid integration breakdown when one vendor is doing an upgrade, let you make the most out of the system’s capabilities, and eliminate the blame game.
In Part II of this article, we will discuss additional factors including cybersecurity, business intelligence, customer service and support.
1. SSO (single sign-on)
Single sign-on (SSO) in the enterprise refers to the ability for employees to log in just one time with one set of credentials to get access to all corporate apps, websites, and data for which they have permission. The following are some of the ways in which SSO provides value to businesses:
• Greater security and compliance.
• Improved usability and employee satisfaction.
• Lower IT costs.
Single vendor – Such as Sysdyne, who provides Single Sign-On across the entire product suite: Batch, Dispatch, and GPS/eTicketing Delivery Management and Collaboration Platform, offering an easy and secure solution.
Multi-vendor – With software provided by numerous vendors, achieving a Single Sign-On may be challenging.
2. Business Intelligence
As our world becomes increasingly digitized, data has become our most valuable tool. Nowadays, data is the key to good decision-making. By highlighting problems, identifying new opportunities, and diagnosing changes in performance, we can more efficiently progress toward desired goals and benchmarks. In this area, a single vendor truly shines.
Single vendor – More valuable data is contained in it since it is derived from more than one product. Sysdyne’s end-to-end product suite, for example, will generate data from not only dispatch but also batch control and GPS truck tracking. Sysdyne’s single data platform in the Cloud enables users to access their data quickly and with rich data for analytics.
Multi-vendor – Rather than providing you a comprehensive data set that helps you gain deeper insight into your business and customers, they can give you only a single set of information, such as dispatch data, GPS data, or batch data.
3. Customer Support
In choosing a software vendor, customer support plays a key role, especially if you are choosing software that is at the heart of daily operations, like batch and dispatch software. In both single vendor and multi-vendor scenarios, make sure that the vendor has excellent customer service.
Single vendor – A single call to a support representative may address questions related to multiple platforms. By calling Sysdyne’s service representative, you can get help with both GPS truck tracking and dispatching issues.
Multi-vendor – It will be necessary to make separate calls to each vendor. If the problem seems to be between products from different vendors, things will get trickier and the vendors may give you a runaround.
We hope that you found this useful. For more information about business process automation and the benefits of using Cloud-native technology for dispatch, batch and concrete GPS solutions, don’t hesitate to contact us. Our company, Sysdyne, is a leading provider of Cloud-native software for the concrete industry. Our end-to-end software solutions automate and optimize business processes for concrete producers.
Read Single Vendor vs. Multi-Vendor: Factors To Consider – Part I
