Hercules Concrete is taking customer service to the next level using iStrada’s online customer collaboration platform. As part of the full-featured GPS Truck Tracking iStrada package, concrete producers can now share critical job and delivery information with their customers online using any mobile device to save time and build trust while promoting transparency.
“We want to promote transparency and trust with our customers, and using iStrada’s online collaboration platform allows us to do just that.”
– Jim Plohg, Senior Director at Hercules Concrete LLC.
Concrete producers can give their customers access to important information including job status and delivery time by using iStrada’s customer portal, so contractors can manage their work crews more efficiently. Customers can view yards shipped, yards poured, and yards remaining for each job through the dashboard on their phone. Providing this information online with customers builds trust and enhances customer loyalty. This quickly becomes a much appreciated added value service and competitive edge in a fierce market where every dollar counts and customer service is essential.
“By giving customers access to the iStrada App, we were able to cut call volumes to our dispatch down by 15-20%”
– Jim Plohg, Senior Director at Hercules Concrete LLC.
Jim explains how DOT inspectors can also be given access to the application so that they can query and download PDF versions of the tickets and batch weights without having to contact the office. This saves producers time and allows them to concentrate on delivering concrete to their customers. The online Map feature allows producers to track the location of their trucks using the embedded GPS system in iStrada, providing valuable insight into the concrete delivery process. These additional services have set Hercules Concrete apart from the competition and keeps customers coming back for more.