The monthly subscription includes CloudBatch software and hardware – the software will always be the latest version, and the hardware has a product guarantee whereas if it breaks (not by human error) we’ll replace it.
Sysdyne updates and maintains the software, there is no software maintenance required. CloudBatch hardware is powered by the best PAC technology available which ensures reliability with the option of a lifetime warranty on parts.
When a user enters a new mix design for the plant, it becomes available immediately in both batch and dispatch. This holds true for customers, projects, orders, materials/constituents, tickets, drivers, trucks, and inventory information. Using a unified database, dispatch and batch become one system.
Yes, we have an upgrade path for current Pioneer batch customers, please contact a Sysdyne sales representative for more information
Yes, you’ll be able to use CloudBatch with other dispatch systems.
Yes, multiple users can use a tablet, phone, or PC to access the program.
24-7 support is included in the monthly fees – Our support team is based in the US. You should be able to quickly solve your problem with whoever answers the phone.
All manual batched materials are captured in the system, and it can be easily detected on a report or on the batch screen.
Sysdyne CloudBatch will automatically switch to offline mode so batch operators can continue to batch without losing any time or data. Batch data obtained while being in the offline mode will be pushed up to the cloud once the internet connection is re-established.
We don’t use proprietary parts – If you know the part that you need, you’ll be able to get it. If you need us to ship you the part with our subscription model, we will do just that. It’s all included.
Data is securely backed up and saved for as long as the subscription is active.
We can work with you on that.
Yes, the down payment covers the first 3 months of the SaaS fees and Labor.
As long as there is I/O available we can add the new Cement Silo easily – All the work can be done remotely.
We use a complex logic system that takes into consideration the load size, amount of free fall materials, and jog tables to prevent weigh-up from going over tolerance.
Sysdyne CloudBatch controls the concrete plant similar to a typical batch control system. This includes a batch panel or junction box that is wired to the physical plant. CloudBatch software controls the plant by sending control signals to the batch panel.
Truck Tracking is part of our ConcreteGO cloud dispatch system.
If you currently have Pioneer® hardware, it does not require hardware upgrade.
Yes, if your batch man at the Plant logs out, any internet-enabled device can be used to access the entire batch system.
That would need to be explored on an individual basis, but we can do an assessment if needed. As a reminder, our SaaS model pricing includes the hardware.
No. CloudBatch will work with third-party dispatch systems using the Universal Link protocol.
Yes, but keep in mind anything that you do with the PC off will not be recorded.
Yes, it can be mix-and-match. We work with customers on their roll-out plan.
Hardware from older plant automation systems are not compatible with CloudBatch.
It will depend on the roles assigned. Users will be able to view all plants they have been assigned permissions to.
One User can control the plant at a time. If a User (User 1) is logged in and operating a plant and another User (User 2) logs in, the new User (User 2) will be an observer. Observers can view what’s happening at the plant, make feed or discharge-adjustment configurations, but do not have permission to batch.