Mobile Device Management Associate

The Mobile Device Management Associate is responsible for administering and maintaining the company's Mobile
Device Management (MDM) platform, Scalefusion, and supporting the deployment, configuration, and ongoing
operation of company-owned and customer-owned mobile devices.
This individual will oversee the registration and management of tablets within the MDM platform, prepare new
devices for deployment, troubleshoot technical issues, and provide ongoing support to internal employees and
customers.

The ideal candidate is technically inclined, organized, detail-oriented, and comfortable working with mobile devices,
software applications, and basic networking concepts. This is a hands-on position that requires someone who can
independently manage day-to-day device administration while helping improve the company's overall device
management and support processes.

1. MDM Administration – Scalefusion
-Manage and maintain the company's Scalefusion MDM account and device management environment.
-Register, enroll, configure, and maintain company-owned and customer-owned tablets within the MDM
platform.
-Manage device profiles, configurations, policies, restrictions, and application deployments.
-Monitor device status, connectivity, compliance, and enrollment activity.
-Manage device assignments, user access, and customer-specific device configurations.
-Remotely troubleshoot, update, lock, reset, or manage devices through the MDM platform as needed and
with appropriate authorization.
-Maintain accurate records of all devices registered within the system.

2. Tablet Setup & Deployment
-Prepare and configure new tablets for internal use or customer deployment.
-Install and configure required applications, software, and company-specific settings.
-Enroll devices into Scalefusion and apply the appropriate device profiles and configurations.
-Configure Wi-Fi, network settings, permissions, and other device-specific requirements.
-Ensure tablets are fully tested and operational before being shipped or distributed.
-Maintain standardized setup procedures to ensure consistency across all device deployments.

3. Technical Support & Troubleshooting
-Serve as the primary point of contact for tablet-related technical support.
-Troubleshoot device issues involving applications, connectivity, software configurations, MDM
enrollment, and general tablet functionality.
-Provide remote support to customers experiencing tablet-related issues.
-Diagnose and resolve problems involving device settings, application functionality, and communication
with connected equipment.
-Perform software updates, application updates, device resets, and other maintenance as necessary.
-Escalate more complex technical issues to the appropriate internal personnel or external vendors.

4. Device & Inventory Management
-Maintain an accurate inventory of all company-owned and customer-owned devices managed through
Scalefusion.
-Track device serial numbers, assignments, ownership, customer information, and deployment status.
-Manage device onboarding, reassignment, replacement, and offboarding.
-Ensure devices are properly removed from customer accounts or MDM management when no longer in
service.
-Maintain documentation of device configurations and customer-specific requirements.

5. Process Improvement & Documentation
-Develop and maintain standardized procedures for tablet setup, configuration, deployment, and
troubleshooting.
-Document common technical issues and their resolutions.
-Identify opportunities to improve device management processes and reduce recurring support issues.
-Help establish consistent procedures for onboarding new customers and deploying additional devices.
-Maintain organized records and documentation to support the company's growing device management
requirements.

Required:
-Basic understanding of Android tablets and mobile operating systems.
-General computer and technical troubleshooting abilities.
-Comfortable working with software platforms, device configurations, and administrative dashboards.
-Strong organizational skills and attention to detail.
-Ability to troubleshoot problems independently and work through technical issues methodically.
-Good communication skills and the ability to provide technical assistance to customers and internal
employees.
-Ability to manage multiple tasks and maintain accurate records.

Preferred:
-Previous experience with Mobile Device Management (MDM) platforms.
-Experience with Scalefusion, Microsoft Intune, VMware Workspace ONE, or similar MDM platforms.
-Experience configuring, deploying, and supporting Android tablets.
-Basic understanding of Wi-Fi, networking, IP addresses, and device connectivity.
-Experience providing technical support to customers or end users.
-Familiarity with remote troubleshooting and application management.

None

Please send resumes to: hr@sysdynetechnologies.com