The Batch Support Specialist will work cross functionally to resolve customer needs in a timely manner. You will actively listen, understand, troubleshoot, and communicate specific customer needs.
Key Responsibilities
Provide online and phone support to customers.
Troubleshoot and diagnose technical and routine application functionality issues.
Accurately document support issues in internal support database.
Manage assigned support tickets according to SLA policy.
Communicate customer requests and expectations to management and development team.
Assist with small project and/or system implementations.
Provide timely and effective customer updates to enhance customer satisfaction.
Participate in after-hours rotation schedule.
Qualifications
Excellent communication skills.
Ready mix industry plant experience is a plus.
Ability to read and understand electrical drawings; relay logic experience is a plus.
Computer knowledge a must; experience as a PC or network technician is a plus.
Ability to work collaboratively and solve problems creatively.
Excellent analytical skills and resourcefulness.
Strong interpersonal skills and requisite diplomacy to work with clients as well as internal team members.
Self-driven and task oriented, with the ability to manage short-term and long-term expectations.
Travel
Limited travel may be required as necessary.
Application
Please send resumes to: hr@sysdynetechnologies.com
