As Project Management Lead, you will be responsible for leading the Project Management team to ensure all project requirements are on schedule and on track. You will work within cross functional teams to resolve customer needs in a timely manner. You will actively listen, understand, troubleshoot, and communicate specific customer needs. You will submit project deliverables, prepare status reports, and effectively communicate project plans. This position can be based out of our Stamford, CT office or remote and will report to the Director of Customer Service.
• Bachelor’s degree in computer science, business, or a related field.
• Project Management Professional (PMP) or IT certification such as CISM or CISSP, preferred
• Over 5 years of project management experience.
• 1-2 years of management experience is required. Excellent communication skills are necessary.
• Ready mix industry experience, preferred.
• Understanding of software development and software implementation projects
• Proven ability to work collaboratively and solve problems creatively.
• Strong familiarity with project management software tools, methodologies, and best practices
• Experience seeing projects through the full life cycle.
• Excellent analytical skills and resourcefulness.
• Strong interpersonal skills and requisite diplomacy to work with clients as well as internal team members
• Proven ability to complete projects according to outlined scope, budget, and timeline
• Ability to lead internal and external teams through influence
• Self-driven and task oriented with proven ability to manage short-term and long-term expectations
• Gain insights of customer needs through projects, direct customer calls/visits, and team member feedbacks while providing customer updates in an effective manner to enhance customer satisfaction
• Track, analyze, and monitor project implementations to prepare timelines, resource requirements, and budgets based on the scope of work while defining project scope and objectives
• Maintain high customer satisfaction and manage customer expectations through all steps of the support process
• Utilize industry best practices, techniques, and standards throughout the support process
• Develop and manage a detailed project schedule and work plan.
• Provide project updates on a consistent basis to internal and external stakeholders and communicate progress and required adjustments as needed.
• Monitor progress. Work with internal and client management to adjust project plan as needed.
• Measure project performance to identify areas for improvement.
• Travel may be required as necessary
• Competitive Wage (based on experience and/or knowledge)
• Health, Dental, Vision Insurance
• 401k
• Paid Time Off, Holiday Pay, Bereavement Pay
