Batch Control Technician

Position Overview

As a Batch Support Specialist you will provide remote and onsite support to customers, primarily focused around batch controls. You will ensure all hardware and installation requirements are accounted for and completed. You will submit service documentation for onsite installations. This position can be based out of our Stamford, CT office or remote and will report to the Director of Customer Service.


1-2 years of experience in electronics, engineering, technology support, or other similar fields, required
Associated degree in a related field, such as technology support, electronics, or engineering is required
Comprehension of computers, ready-mix plant control, relay logic, electrical engineering processes, and industrial controls, preferred
Experience with control components such as motor starters, solenoids, and hydraulic/pneumatic valves
Hands on experience handling low voltage (110VAC), soldering, and wiring of electrical panels
Proven ability to work collaboratively and solve problems creatively
Proven ability to complete projects according to outlined scope, budget, and timeline
Self-driven and task oriented with proven ability to manage short-term and long-term expectations
Ability to work independently
Must be able to meet the physical requirements of the job which include bending, lifting heavy equipment and working in confined spaces

Position Details

Manage assigned on site installation, repair, maintenance, and test tasks
Ability to troubleshoot, test, repair, and service technical equipment
Diagnose and resolve complex electrical and technical issues via the phone and internet
Comprehend customer requirements and requests, and make appropriate recommendations
Provide clear instructions in operations and maintenance procedures to assist customers
Educating the client on how to use and maintain our products
Complete timely and detailed service reports, PO’s and expense reports
Properly document support issues in internal support database
Build and maintain positive relationships with customers
Ability to adapt to changing work schedules
Excellent communication, interpersonal and diagnostic skills
Participation in our 24/7 on call technical support rotation
Travel is required, at least 50% of the time and may include international travel

Benefit Offerings

Competitive Wage (based on experience and/or knowledge)
Health, Dental, Vision Insurance
Paid Time Off, Holiday Pay, Bereavement Pay

Interested job applicants send Resume with any qualifying Documents attached to hr@sysdynetechnologies.com with Subject ‘JOB APPLICATION – Insert Job Title’.