As a Batch Hardware Specialist you will provide remote and onsite support to customers, primarily focused around batch controls. You will ensure all hardware and installation requirements are accounted for and completed. You will submit service documentation for onsite installations. This position will be based out of our Stamford, CT office and will report to the Customer Service Lead.
• 1-2 years of experience in electronics, engineering, technology support, or other similar fields, required
• Associated degree in a related field, such as technology support, electronics, or engineering is required
• Comprehension of computers, ready-mix plant control, relay logic, electrical engineering processes, and industrial controls, preferred
• Experience with control components such as motor starters, solenoids, and hydraulic/pneumatic valves
• Hands on experience handling low voltage (110VAC), soldering, and wiring of electrical panels
• Proven ability to work collaboratively and solve problems creatively
• Proven ability to complete tasks according to outlined scope and timeline
• Self-driven and task oriented with proven ability to manage short-term and long-term expectations
• Ability to work independently
• Must be able to meet the physical requirements of the job which include bending, lifting heavy equipment and working in confined spaces
• Manage assigned on site installation, repair, maintenance, and test tasks
• Ability to troubleshoot, test, repair, and service technical equipment
• Diagnose and resolve complex electrical and technical issues via the phone and internet
• Comprehend customer requirements and requests, and make appropriate recommendations
• Provide clear instructions in operations and maintenance procedures to assist customers
• Educating the client on how to use and maintain our products
• Complete timely and detailed service reports, PO’s and expense reports
• Properly document support issues in internal support database
• Build and maintain positive relationships with customers
• Ability to adapt to changing work schedules
• Excellent communication, interpersonal and diagnostic skills
• Participation in our 24/7 on call technical support rotation
• Travel is required, at least 50% of the time and may include international travel
• Competitive Wage (based on experience and/or knowledge)
• Health, Dental, Vision Insurance
• 401k
• Paid Time Off, Holiday Pay, Bereavement Pay
